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+81460-85-5541
(Reception hours 9: 00-21: 00)
Is there a convenience store nearby?
There is FamilyMart same way as the hotel.
When you leave the hotel, turn right and walk about 4 minutes, or about 1 minute for a car, it's…Continue readingPreparation of anniversary cake
Aura Tachibana will produce a time that will Aura Tachibana you Aura Tachibana!
We will prepare cakes for your birthday and anniversary nig…Continue readingAbout use of private open-air bath "Aura-no-yu"
☆Private open-air bath on the roof of the Kaze no Tachi eagle
Information on "Aura-no-yu"☆
・Available hours, from 14:00 to 23:45 …Continue readingDo you have a newspaper?
Newspapers are available at cafe & bar Grove on the second floor of the Mori no Tachi.
Please refrain from taking out to the room, please r…Continue readingCan I get a courier service from the hotel?
We will store your luggage at the front desk. Paper is available for cash on delivery and cash on delivery. (Yamato Transport only) In the c…Continue readingI would like to send the package in advance by courier・・・
If you are sending packages to the facility in advance by courier, please be sure to include the date of your stay and the name of the guest…Continue readingCan this facility be moved by yukata?
You can relax with a yukata, as well as the dining area, the lobby and the café. Sizes are available from S to 3 L for both men and women, s…Continue readingCan I get to Yumoto Station by shuttle bus after check-in?
Unfortunately, it is only for pick-up in the afternoon. The shopping district is about 10 minutes on foot, and Yumoto Station is about 15 mi…Continue readingIs parking free of charge?
Parking is available free of charge. We may keep the car key. In addition, please park your car before check-in or after check-out, please l…Continue readingDo you rent wheelchairs?
The facility is not completely barrier-free, so we have two wheelchairs for rent.
You can, of course, bring your wheelchair and use it to y…Continue readingIs there an elevator in this facility?
There are elevators at Mori no Tachi the Mori no Tachi the Kaze no Tachi.
Transfer from Mori no Tachi of the Kaze no Tachi is on the 4th fl…Continue readingCan I leave my luggage before check-in?
It is possible to store your luggage before check-in. However, the shuttle bus to Yumoto Station is from 14:00, so please walk, take a taxi,…Continue readingIs there a dryer in my room?
Kaze no Tachi we offer all hair dryer. Since the Mori no Tachi is ordered and lending support, please tell us up front desk. Also, please un…Continue readingHow long can I use the public bath?
The public bath is open from 2 pm to 1 am and from 5 am to 9:30 am in the morning. There is a hot water bath, a jacuzzi, an open-air bath an…Continue readingHow long is the Sky Terrace open?
The rooftop Sky Terrace is open until 24:00 and opens at 6:00 in the morning. Drinks are not provided except during summer events. Enjoy the…Continue readingPlease tell me the opening hours of cafe & bar Grove.
Mori no Tachi second floor of the Mori no Tachi, cafe & bar Grove is open from 7:30 am to check out in the afternoon and from 15:00 to 23:00…Continue readingWhat kind of drinks do you have in cafe & bar Grove?
The cafe & bar Grove offers coffee and tea as well as draft beer, wine, whiskey, cocktails and soft drinks. We think that we can use as cafe…Continue readingPlease let me know the opening hours of the select shop.
The first floor select shop (shop) is open from 14:00 to 20:00 and check out from 8:00 the next morning. Although it is space saving, please…Continue readingIs there a vending machine for drinks in this facility?
The vending machine is located in front of the public bath on the 4th floor.
After taking a bath or going to a convenience store is trouble…Continue readingI want ice・・・
We sell rock ice next to vending machines in front of the 4th floor public baths.
It is one piece 150 yen (400 g).
In addition, ice water …Continue readingAbout smoking
This facility can smoke in all the Mori no Tachi (Japanese-style rooms), but all rooms in the Kaze no Tachi rooms are non-smoking.
Just Aur…Continue readingRegarding allergy correspondence of meal
We are more responsive to food allergies than our customers.
However, please understand that it is not possible to correspond in principle …Continue readingpayment method
Payment can be made by cash or credit card.
However, gift certificates from credit card companies can not be used.Can you eat in the room?
No. We are serving all our dining choices.
Enjoy freshly made freshly prepared in stylish dining.About use of child of Kaze no Tachi (with room open-air bath)
Please note that rooms of "Kaze no Tachi" with "room open-air baths" as natural hot spring rooms are for children under 9 years old.
As a …Continue readingInformation for free pick-up bus
Information for free pick-up bus
In this facility, we operate free pick-up bus of "Hakone-Yumoto Station Aura Tachibana".
Operation time …Continue readingFor customers using car navigation systems
When setting up a car navigation system, you may not be able to set up (it will not be displayed) in "Aura Tachibana".
1 Telephone number,…Continue readingGuidance at the time of National Route 1 traffic jam
During weekends and holidays, the main National Route 1"Honkon National Route 1" in Hakone will be jammed. Especially in the evening, going …Continue readingAbout "delivering bus" to Hakone-Yumoto Station
About "departure bus" to Hakone-Yumoto Station at the time of departure
In this facility, "Hakone-Yumoto Station bus for transfer" at the t…Continue readingGuidance of humidifier
It's time to dry the air.
In this facility, we do not always have humidifier in each room,
As we rent at front desk, we hope
Guests should …Continue reading
Reservation・Inquiries
(Reception hours 9: 00-21: 00)