2. FAQ


  • Is there a convenience store nearby?

    There is FamilyMart same way as the hotel.
    When you leave the hotel, turn right and walk about 4 minutes, or about 1 minute for a car, it'sContinue reading
  • Preparation of anniversary cake

    Aura Tachibana will produce a time that will Aura Tachibana you Aura Tachibana!
    We will prepare cakes for your birthday and anniversary nigContinue reading
  • About use of private open-air bath "Aura-no-yu"

    ☆Private open-air bath on the roof of the Kaze no Tachi eagle
              Information on "Aura-no-yu"☆

    ・Available hours, from 14:00 to 23:45 Continue reading
  • Do you have a newspaper?

    Newspapers are available at cafe & bar Grove on the second floor of the Mori no Tachi.
    Please refrain from taking out to the room, please rContinue reading
  • Can I get a courier service from the hotel?

    We will store your luggage at the front desk. Paper is available for cash on delivery and cash on delivery. (Yamato Transport only) In the cContinue reading
  • I would like to send the package in advance by courier・・・

    If you are sending packages to the facility in advance by courier, please be sure to include the date of your stay and the name of the guestContinue reading
  • Can this facility be moved by yukata?

    You can relax with a yukata, as well as the dining area, the lobby and the café. Sizes are available from S to 3 L for both men and women, sContinue reading
  • Can I get to Yumoto Station by shuttle bus after check-in?

    Unfortunately, it is only for pick-up in the afternoon. The shopping district is about 10 minutes on foot, and Yumoto Station is about 15 miContinue reading
  • Is parking free of charge?

    Parking is available free of charge. We may keep the car key. In addition, please park your car before check-in or after check-out, please lContinue reading
  • Do you rent wheelchairs?

    The facility is not completely barrier-free, so we have two wheelchairs for rent.
    You can, of course, bring your wheelchair and use it to yContinue reading
  • Is there an elevator in this facility?

    There are elevators at Mori no Tachi the Mori no Tachi the Kaze no Tachi.
    Transfer from Mori no Tachi of the Kaze no Tachi is on the 4th flContinue reading
  • Can I leave my luggage before check-in?

    It is possible to store your luggage before check-in. However, the shuttle bus to Yumoto Station is from 14:00, so please walk, take a taxi,Continue reading
  • Is there a dryer in my room?

    Kaze no Tachi we offer all hair dryer. Since the Mori no Tachi is ordered and lending support, please tell us up front desk. Also, please unContinue reading
  • How long can I use the public bath?

    The public bath is open from 2 pm to 1 am and from 5 am to 9:30 am in the morning. There is a hot water bath, a jacuzzi, an open-air bath anContinue reading
  • How long is the Sky Terrace open?

    The rooftop Sky Terrace is open until 24:00 and opens at 6:00 in the morning. Drinks are not provided except during summer events. Enjoy theContinue reading
  • Please tell me the opening hours of cafe & bar Grove.

    Mori no Tachi second floor of the Mori no Tachi, cafe & bar Grove is open from 7:30 am to check out in the afternoon and from 15:00 to 23:00Continue reading
  • What kind of drinks do you have in cafe & bar Grove?

    The cafe & bar Grove offers coffee and tea as well as draft beer, wine, whiskey, cocktails and soft drinks. We think that we can use as cafeContinue reading
  • Please let me know the opening hours of the select shop.

    The first floor select shop (shop) is open from 14:00 to 20:00 and check out from 8:00 the next morning. Although it is space saving, pleaseContinue reading
  • Is there a vending machine for drinks in this facility?

    The vending machine is located in front of the public bath on the 4th floor.
    After taking a bath or going to a convenience store is troubleContinue reading
  • I want ice・・・

    We sell rock ice next to vending machines in front of the 4th floor public baths.
    It is one piece 150 yen (400 g).
    In addition, ice water Continue reading
  • About smoking

    This facility can smoke in all the Mori no Tachi (Japanese-style rooms), but all rooms in the Kaze no Tachi rooms are non-smoking.
    Just AurContinue reading
  • Regarding allergy correspondence of meal

    We are more responsive to food allergies than our customers.
    However, please understand that it is not possible to correspond in principle Continue reading
  • payment method

    Payment can be made by cash or credit card.
    However, gift certificates from credit card companies can not be used.
  • Can you eat in the room?

    No. We are serving all our dining choices.
    Enjoy freshly made freshly prepared in stylish dining.
  • About use of child of Kaze no Tachi (with room open-air bath)

    Please note that rooms of "Kaze no Tachi" with "room open-air baths" as natural hot spring rooms are for children under 9 years old.

    As a Continue reading
  • Information for free pick-up bus

    Information for free pick-up bus

    In this facility, we operate free pick-up bus of "Hakone-Yumoto Station Aura Tachibana".

    Operation time Continue reading
  • For customers using car navigation systems

    When setting up a car navigation system, you may not be able to set up (it will not be displayed) in "Aura Tachibana".

    1 Telephone number,Continue reading
  • Guidance at the time of National Route 1 traffic jam

    During weekends and holidays, the main National Route 1"Honkon National Route 1" in Hakone will be jammed. Especially in the evening, going Continue reading
  • About "delivering bus" to Hakone-Yumoto Station

    About "departure bus" to Hakone-Yumoto Station at the time of departure

    In this facility, "Hakone-Yumoto Station bus for transfer" at the tContinue reading
  • Guidance of humidifier

    It's time to dry the air.
    In this facility, we do not always have humidifier in each room,
    As we rent at front desk, we hope
    Guests should Continue reading


(Reception hours 9: 00-21: 00)


(Reception hours 9: 00-21: 00)